Contact Us

If you have any questions about our products or need help with an order, please get in touch with us. Simply fill out the form below, or alternatively our contact details are as follows:

Email Support: hello@lumi.pet (We aim to respond within 24–48 hours)
Phone Support: +64 21 245 5205
Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM (NZST)

Thank you for being here and for choosing nourishment made with intention.
— The Lumi Team

Business & Logistics Information:
Lumi, and Lumi Pet Beauty are trading brands proudly owned and operated by Pet Beauty Limited, a registered New Zealand company.

• Company Registration (NZBN): 9429047109414
• Registered Legal Entity Office: State Highway 30, Rotorua, New Zealand
• Physical Fulfillment & Shipping Warehouse: Mount Maunganui, New Zealand
• Support: hello@lumi.pet
• Business hours: Monday to Friday 8am to 5pm, we aim to respond within 24-48 hours